MerchMate Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the MerchMate service (“Service”) provided by Digi-iD (“Company,” “we,” or “us”). By signing up for and using the Service, you agree to comply with these Terms. Please read them carefully.

1. Service Overview

MerchMate is a merchandise fulfillment service that enables users to create and sell branded merchandise without managing inventory, fulfillment, or logistics. We provide:

  • A branded e-commerce store set up within 48 hours.
  • Product customisation and on-demand order fulfillment.
  • Shipping and delivery management for all customer orders.
  • Quarterly commission payouts based on sales.

 

1.1 Store Ownership

  • All MerchMate stores remain the property of Digi-iD.
  • Users are granted a license to use their store under the MerchMate service.
  • Digi-iD reserves the right to modify, suspend, or terminate a store based on performance or policy violations.

 

2. Setup Fee & Store Activation

2.1 Initial Setup Cost

  • A one-time setup fee of £299 + VAT is required to activate your MerchMate store.
  • This fee covers store creation, hosting, branding, and integration with our fulfillment system.
  • Payment must be made in full before your store is activated.

 

2.2 Quarterly Store Reviews & Performance Threshold

  • Each MerchMate store is reviewed quarterly to assess sales performance.
  • Stores must generate at least £250 in sales per quarter to remain active.
  • If a store fails to meet the sales threshold for two consecutive quarters, it may be deactivated or put under review.
  • If your store is under review, you will receive a 30-day notice with recommendations for improvement before a final decision is made.

 

3. Pricing & Supplier Costs

3.1 Pricing Adjustments

  • The prices of merchandise in your store may increase or decrease due to supplier cost changes outside of our control.
  • We will notify you of any significant pricing adjustments before they take effect.

 

4. Commission & Payments

4.1 Commission Earnings

Commissions are based on sales made per quarter through your MerchMate store.

The commission rates are structured as follows:

Quarterly Sales Revenue (Before VAT) → Commission Percentage
🔹 £0 - £249 → 5% commission
🔹 £250 - £749 → 10% commission
🔹 £750 - £1,999 → 15% commission
🔹 £2,000+ → 20% commission

 

4.2 Payment Schedule

  • Commission payments are processed quarterly (every 3 months).
  • Payments will be made within 30 days of the end of each quarter via BACs using the details you provided.

 

4.3 Taxes & Responsibilities

  • You are responsible for any applicable taxes on your earnings.
  • MerchMate does not deduct or report taxes on your behalf.

 

5. Store Management & Responsibilities

5.1 Your Responsibilities

  • You are responsible for promoting your store and driving traffic.
  • Any branding, logos, or designs uploaded to your store must comply with intellectual property laws.
  • You cannot sell counterfeit or unauthorized branded products.

 

5.2 MerchMate’s Responsibilities

  • We handle store setup, order fulfillment, and customer deliveries.
  • We ensure high-quality product printing and embroidery.
  • We provide customer service support for order fulfillment issues.

 

6. Intellectual Property

  • You retain ownership of your brand assets, logos, and custom designs.
  • By using MerchMate, you grant Digi-iD a license to use your brand assets solely for fulfilling orders.
  • Digi-iD retains full ownership of the MerchMate platform, technology, and e-commerce stores.

 

7. Termination & Cancellation

7.1 Quarterly Store Reviews & Termination

  • Digi-iD reviews all stores quarterly to ensure performance standards are met.
  • Stores that do not meet the minimum sales threshold of £250 per quarter for two consecutive quarters may be deactivated, put on hold, or terminated.
  • If your store is underperforming, we will provide a 30-day notice for improvement before final action is taken.

 

7.2 Voluntary Cancellation

  • You may choose to close your store at any time, but no refunds will be provided for the initial setup fee.
  • If you close your store, any unpaid commissions will be paid on the next scheduled payout date.

 

7.3 Termination by Digi-iD

We may immediately suspend or terminate your store if:

  • You violate intellectual property laws.
  • You engage in fraudulent activity.
  • You fail to meet your agreed-upon sales threshold after the 30-day notice period.

 

8. Limitation of Liability

  • Digi-iD is not responsible for lost revenue, indirect damages, or third-party service failures.
  • We make no guarantees on sales volume or profit.
  • Our liability is limited to the initial setup fee paid.

 

9. Governing Law & Disputes

  • These Terms are governed by the laws of United Kingdom.
  • Any disputes will be handled via mediation or arbitration before legal proceedings.

 

10. Amendments & Updates

  • Digi-iD reserves the right to update these Terms at any time.
  • Changes will be communicated via email and apply immediately upon notification.

 

By signing up for MerchMate, you confirm that you have read, understood, and agree to these Terms & Conditions.

 

For any questions or support, contact us using our contact form

 

Our Guarantee

 

Digi-iD stand behind the quality of its products and services. If you are not satisfied with your purchase from us, simply contact Customer Care within 7 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Digi-iD products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.


Digi-iD takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.


Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Digital Designs does not proof documents created by its customers prior to processing.

Search
Your cart is empty
Search